Refund & Return Policy

Last updated: September 2026

At Laterratales, we want you to feel confident when shopping with us. We carefully inspect and package every order before it leaves our hands.

If you are not completely satisfied with your purchase, please review the policy below. We aim to make the return process as simple and fair as possible while maintaining the quality, safety, and integrity of our products.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return for a change of mind, the product must:

• Be unused and unopened
• Be in its original packaging
• Have all original seals, labels, and protective packaging intact
• Be in the same condition in which you received it
• Be accompanied by your order number or other valid proof of purchase

Products that have been opened, tested, applied, partially used, or otherwise altered are not eligible for a change-of-mind return.

This is particularly important for skincare and cosmetic products because once opened or used, we cannot guarantee their hygiene, safety, storage conditions, or product integrity for another customer.

2. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we do not accept returns of products that have been:

• Opened
• Used or tested on the skin
• Partially consumed
• Damaged after delivery due to improper handling
• Returned without their original packaging or seal
• Altered, refilled, or tampered with

Please do not return a product that has been used unless you are contacting us regarding a defect, damage, incorrect item, or another issue covered by this policy.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, you may return an unused and unopened product within 14 days of delivery.

In this case:

• The customer is responsible for the return shipping costs.
• The original shipping fee, if any, is non-refundable.
• The product must arrive back to us in its original, resalable condition.
• A refund will only be processed after the returned product has been received and inspected.

4. Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Clear photographs of the packaging
• A photograph showing the shipping label
• A brief description of the damage

We may ask for additional information if necessary.

If the damage occurred during shipping or the product was received in an unusable condition, we will review the case and, where appropriate, offer a replacement, exchange, refund, or other appropriate remedy.

Please keep the original packaging until your claim has been resolved.

5. Incorrect Product

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.

We will arrange an appropriate solution, which may include:

• Sending the correct product
• Replacing the incorrect product
• Providing a refund

If the incorrect item was sent due to an error on our part, Laterratales will cover the reasonable return shipping costs.

6. Defective or Non-Conforming Products

Your satisfaction and safety are important to us.

If you believe that a product is defective, damaged, or does not correspond to the product description or specifications, please contact us as soon as possible after discovering the issue.

Please provide:

• Your order number
• A description of the issue
• Photographs or videos where relevant
• Any other information that may help us assess the issue

We will review the situation and determine the appropriate remedy, which may include a replacement, exchange, refund, or other remedy where applicable.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

7. How to Request a Return

To request a return, please contact us at:

Email: contact@laterratales.com 

Please include:

Subject: Return Request – Order #OrderNumber

And provide:

• Full name
• Order number
• Product(s) you wish to return
• Reason for the return
• Photos, if applicable

Please wait for our confirmation and return instructions before sending the product back.

Do not send products to an address provided on the original package unless we have specifically instructed you to do so.

8. Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the product to Laterratales.

For products that are:

• Defective
• Damaged upon arrival
• Incorrectly shipped
• Not as described

Laterratales will cover the reasonable return shipping costs where the issue is confirmed to be our responsibility.

We recommend using a tracked shipping service for returns. Laterratales is not responsible for products lost or damaged during a customer-arranged return shipment before they reach us.

9. Inspection of Returned Products

Once we receive your return, our team will inspect the product to verify that it meets the return requirements.

If the product is returned opened, used, damaged, altered, or without its original packaging when those conditions are required for the return, the return may be rejected.

We will notify you once the inspection has been completed.

10. Refunds

If your return is approved, the refund will be issued to the original payment method, where possible.

Refund processing times may vary depending on your payment provider or bank.

Laterratales is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

Where applicable, the refund will cover the amount paid for the eligible returned product.

Original shipping charges are generally non-refundable for change-of-mind returns.

11. Exchanges

If you would prefer an exchange rather than a refund, please mention this when contacting us.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

12. Sale and Promotional Items

Products purchased during a sale or promotional campaign remain subject to this Refund & Return Policy unless the specific promotion clearly states different conditions.

A discounted product may still be returned if it meets the applicable return requirements.

Products marked as final sale are not eligible for change-of-mind returns, except where applicable law provides otherwise.

13. Gifts

If an item was purchased as a gift, the original purchaser may request a refund where the product meets the requirements of this policy.

If available, we may offer an exchange or store credit to the gift recipient instead.

14. Refund Exceptions

Laterratales reserves the right to refuse a change-of-mind return when the product does not meet the eligibility requirements described above.

However, this does not affect any mandatory rights or remedies provided to consumers under applicable law.

15. Important Note About Skincare & Cosmetic Products

For your safety and the safety of our customers, opened or used skincare and cosmetic products cannot be returned simply because you have changed your mind.

We strongly encourage you to review the product description, ingredients, directions for use, and any relevant product information before purchasing.

If you are unsure whether a product is suitable for you, please contact us before placing your order and our team will be happy to assist.

16. Allergies & Skin Sensitivity

Please carefully review the ingredients listed for each product before purchase.

Individual skin reactions can vary from person to person. A reaction or sensitivity that results from an ingredient to which you are personally sensitive does not automatically mean that the product is defective.

If you experience an unexpected reaction, discontinue use and contact us so that we can assist you.

Where appropriate, we may request information about the product, batch number, and circumstances of use to investigate the matter.

17. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

LaTerraTales
Email: Contact@LaTerraTales.com
Website: www.LaTerraTales.com

We are always happy to help.

We believe in treating our customers fairly.

Our goal is not to make returns difficult. Our policy exists to protect both our customers and the integrity, safety, and quality of our products.

If something went wrong with your order, please contact us before assuming that your issue is not covered. We will always do our best to find a fair solution.